"We’re seeing double-digit percentage increase in customer satisfaction and deflection rate compared to older technologies..." - Marc Benioff
— Marc Benioff
03Detailed Report
CRM
Salesforce Inc
Period
Q2 2025
CurrencyUSD
Report TypeQuarterly Earnings
GeneratedJun 5, 2026
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Executive Summary
Salesforce Inc. (CRM) reported a solid performance for Q2 2025, with revenue reaching $9.33 billion, marking an 8% year-over-year increase. This growth reflects robust demand for its core products and a successful expansion into AI and multi-cloud solutions. Notably, subscription and support revenue also grew by 9%, demonstrating the effectiveness of the company's strategic focus on innovative technology. CEO Marc Benioff and CFO Amy Weaver highlighted the transformative potential of the new Agentforce platform, emphasizing its ability to automate and enhance customer engagement significantly. This quarter's results showcase not only a strong financial foundation but also a strategic pivot towards AI-driven solutions that could redefine customer interactions across various industries.
Key Performance Indicators
Revenue
Increasing
9.33B
QoQ: 2.10% | YoY: 8.39%
Gross Profit
Increasing
7.17B
76.85% margin
QoQ: 2.80% | YoY: 10.42%
Operating Income
Increasing
1.78B
QoQ: 4.33% | YoY: 20.80%
Net Income
Increasing
1.43B
QoQ: -6.78% | YoY: 12.79%
EPS
Increasing
1.48
QoQ: -6.33% | YoY: 13.85%
Revenue Trend
Margin Analysis
Financial Highlights
1. Revenue: $9.33 billion, up 8% YoY;
2. Gross Profit: $7.17 billion, gross margin of 76.8%;
3. Operating Income: $1.78 billion, operating margin of 19.1%;
4. Net Income: $1.43 billion, net margin of 15.4%;
5. EPS (Diluted): $1.47, up 13.85% YoY;
6. Operating Cash Flow: $892 million, a 10% YoY increase;
Trends indicate Salesforce's focus on profitability is paying off, with a non-GAAP operating margin reaching a record 33.7%, up 210 basis points YoY. Management attributes this improvement to operational efficiencies and a premium mix shift in revenues.
Income Statement
Metric
Value
YoY Change
QoQ Change
Revenue
9.33B
8.39%
2.10%
Gross Profit
7.17B
10.42%
2.80%
Operating Income
1.78B
20.80%
4.33%
Net Income
1.43B
12.79%
-6.78%
EPS
1.48
13.85%
-6.33%
Key Financial Ratios
Gross Profit Margin
Excellent
76.80%
Gross profit margin is exceptional, indicating strong pricing power and operational efficiency
Operating Profit Margin
Good
19.10%
Operating margin is healthy and competitive within industry standards
Net Profit Margin
Good
15.30%
Net profit margin is healthy and competitive within industry standards
Return on Assets
Weak
1.55%
Return on assets suggests inefficient capital allocation
Return on Equity
Weak
2.48%
Return on equity suggests inefficient capital allocation
Current Ratio
Adequate
1.04
Current ratio meets minimum requirements but limited cushion
Debt to Equity
Conservative
0.21
Debt-to-equity shows conservative leverage and low financial risk
P/E Ratio
High Growth
43.65x
Very high P/E indicates aggressive growth expectations, higher risk
Price to Book
Premium
4.33x
Trading at premium to book value, reflects strong intangibles or growth
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